Shipping Policy

Last Updated: October 23, 2025

Thank you for shopping with us! We strive to get your order to you as quickly and efficiently as possible. Please review our shipping policy below for important information about delivery times, shipping options, and what to expect after placing your order.

Processing Time

Orders are typically processed and shipped within 1-2 business days of purchase confirmation. Business days are Monday through Friday, excluding major holidays. Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing time is separate from shipping time. Your order must be processed before it ships.

Shipping Options

We offer two main shipping options at checkout:

Flat-Rate Shipping

When you select our flat-rate shipping option, we will use the most economical shipping method available for your region. This option balances cost-effectiveness with reasonable delivery times. The specific carrier and service used may vary depending on your location and package specifications.

Specific Carrier/Method Selection

If you prefer a particular shipping carrier or expedited service, you may select your preferred option at checkout. When you choose a specific shipping method and carrier, we will honor your selection and ship your order accordingly. Additional fees may apply for expedited shipping services.

Delivery Times

Delivery times vary based on your location and the shipping method selected:

• Standard/Flat-Rate Shipping: Typically 3-7 business days within the continental United States; international deliveries may take 7-21 business days
• Expedited Shipping: 2-3 business days (domestic only)
• Express Shipping: 1-2 business days (domestic only)

Please note these are estimated delivery times and begin after your order has been processed and shipped. Actual delivery times may vary due to factors beyond our control, such as weather conditions, carrier delays, or customs processing for international orders.

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor your package's progress through the carrier's website.

Shipping Restrictions

We currently ship to addresses all around the world. We cannot ship to P.O. boxes for certain carriers or shipping methods. If you have questions about whether we can ship to your location, please contact us before placing your order.

International Shipping

For international orders, please note:

• Customs duties, taxes, and fees are the responsibility of the recipient
• International shipments may be subject to customs clearance procedures, which can delay delivery
• We are not responsible for packages delayed or rejected by customs

Incorrect or Incomplete Addresses

Please ensure your shipping address is complete and accurate. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment at an additional cost.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us immediately at hello@wintersmiths.com. We will work with the shipping carrier to resolve the issue and ensure you receive your order.

For lost packages, we recommend waiting until the estimated delivery window has passed before filing a claim. We will assist you in tracking down your package or arranging a replacement or refund if necessary.

Shipping Cost Calculation

Shipping costs are calculated based on:

• Package weight and dimensions
• Shipping destination
• Selected shipping method
• Current carrier rates

Your shipping cost will be displayed at checkout before you complete your purchase.

Order Tracking

You can track your order using the tracking number provided in your shipping confirmation email. If you have any questions about your shipment or need assistance with tracking, please don't hesitate to contact our customer service team.

Contact Us

If you have any questions about our shipping policy or your specific order, please contact us:

• Email: hello@wintersmiths.com

We appreciate your business and will do everything we can to ensure your order arrives safely and promptly!