Refund policy

Returns:
Our return policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund. However if you have experienced a manufacturing defect with the product, we may be able to provide you a replacement. Please contact us at hello@wintersmiths.com.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

Refunds (if applicable):
Once your return is received and inspected, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds (if applicable):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done this and you still have not received your refund yet, please contact us at
hello@wintersmiths.com.

Exchanges (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@wintersmiths.com.

Shipping:
To return your product, you should mail your product to:
Wintersmiths
183 Freeman Hill Rd.
Moretown, VT 05660

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.